8 965 282 55 98
(с 9:00 до 21:00)
- Telephoning
- with the secretary
- to make an appointment, put it off or cancel it
- to place an order, about delay in shipment
- Personal contacts, socializing
- welcome to the company
- getting acquainted
- during the break
- introductions
- agreements, disagreements, expressing opinions
- diplomatic language, gratitude
Role plays
- Negotiations
- rules for negotiations
- useful w. combinations
- example of negotiations
- types of meetings
- how to make a start
- formal, informal agenda
- how to make a point, clarifications
- reporting progress, interruptions
- conflicts during negotiations
- AOB
Role plays
- Production, market research, marketing, promotional tools, advertising
- introduction to marketing and advertising
- finding the customer (маркетинговые исследования, профили потребителей, сбор данных)
- planning a marketing strategy (маркетинговый план, принцип пяти P, стратегии позиционирования и ценообразования)
- creating ads (model AIDS, виды рекламных носителей, работа с рекламными агентствами)
- marketing tools (каналы распространения, типы скидок, розничные продажи, телемаркетинг, прямой маркетинг)
- presenting your public face (связи с общественностью, веб-сайты,
спонсирование, написание эффективных пресс-релизов)
- marketing through trade fairs (логотип с символикой компании, организация мероприятий, посещение торговых ярмарок)
- Presentations
- let's get started (organizational details, timing, handouts, ways to attract audience's attention, opening a presentation)
- today's topic is (adding ideas, referring to other points, talking about difficult issues, жестикуляция, язык тела)
- my next slide shows (emphasizing, making contrasts, the rule of 6, saying numbers, introducing visuals)
- as you can see from this graph ( talking about visuals, описание графиков и диаграмм, советы по описанию тренда)
- to sum up (using your voice effectively, phrases for effective conclusions, making recommendations, summarizing the main points)
- asking questions (dealing with questions, решение проблемных ситуаций, заминки, прерывания)
- Central banking, money and taxation, accounting and financial statements
- Commercial activities and types of contracts
- characteristics of contracts
- discussing the prices and terms of delivery
- terms of payment, time of delivery, packing, marking, shipment, guarantee, insurance
- Business trips
- a hotel reservation, at the hotel
- at the airport
- at the restaurant
- Letters
- the parts of a business letter
- enclosures and postscripts
- examples of letters
- Report on a company, final report(итоговый отчет)
- Describing Industrial process
- Customer care
- introduction to customer care
- face to face with customers
- dealing with customers on the phone
- call center success
- delivering customer care through writing
- dealing with problems and complaints
- Sales and purchasing
- jobs and responsibilities (основные обязанности менеджеров в области продаж и закупок, совещание отдела продаж, бланк заявки)
- new contacts
- offers (tenders, bids, talking about a product)
- negotiations (terms and conditions)
- orders
- customer care (complaining effectively, complaint management with CASH, letters of complaint and apology)
- Shipment , delivery, insurance
- A tour of a factory (осмотр предприятия)
- Describing a factory
- A tour of an office block ( осмотр административного помещения)
- Structure of the company, expansion and new markets (расширение компании и новые рынки)
- Management and cultural diversity, recruitment, labour relations
- Personnel training, interviews (подготовка к собеседованию), resumes
